Frequently Asked Questions

What types of items can be embroidered?
We offer custom embroidery on apparel, baby items, gifts, accessories, keepsakes, and more. From cozy sweatshirts and baby blankets to tote bags and stuffed animals, every piece is stitched with care.

Do you offer personalized embroidery?
Yes! Most items can be customized with names, initials, dates, monograms, phrases, or logos depending on the product.

Can I place a bulk or group order?
Absolutely. We accept bulk embroidery orders for businesses, schools, churches, events, bridal parties, sports teams, and special occasions.

How long does custom embroidery take?
Turnaround times vary depending on the order size and customization details. Most orders are completed within 1–3 weeks. Rush orders may be available upon request.

Do you create custom designs or logos?
Yes. If you have a logo, design idea, or inspiration photo, we can help bring it to life through embroidery.

Can I bring my own items to embroider?
In some cases, yes. Please contact us first to confirm the material and item type before purchasing.

How do I care for embroidered items?
We recommend washing embroidered pieces inside out on a gentle cycle with cold water and air drying when possible to help preserve the stitching.

Do you ship orders?
Yes! We currently offer shipping within the United States through UPS. Shipping times vary based on your location and selected shipping method.

Can I preview my design before production?
For custom orders, mockups or embroidery previews may be provided before stitching begins to ensure everything looks perfect.

What makes Sunshine Embroidery different?
Every piece is designed with intention, warmth, and meaning. Sunshine Embroidery was created to turn thoughtful gifts and everyday items into keepsakes people truly hold onto.

How do I place an order?
You can shop directly through our website or contact us for custom embroidery requests and bulk order inquiries.

Do you offer gift options?
Yes! Many of our embroidered pieces make beautiful gifts for babies, birthdays, bridal showers, holidays, and meaningful milestones.

Am I able to cancel or return my order, or change it out for a different size?
We do allow order cancellations if needed. Cancellations can only be made if the order has not yet shipped.
Because many of our products are custom and personalized, we do not currently offer returns or exchanges. Please double check sizing, colors, and customization details before placing your order.

We truly appreciate your understanding and support of our small business.

What happens if I put the wrong address on my order?
If you accidentally enter the wrong shipping address, please contact us as soon as possible at sunshineembroidery22@gmail.com.
If the order has not shipped yet, we will do our best to update the address for you before it is sent out.

What happens if my order gets lost in the mail or delivered to the wrong address?
Once an order has been shipped, Sunshine Embroidery is not responsible for carrier delays, lost packages, or delivery issues caused by incorrect addresses entered at checkout.
If your package is lost or marked as delivered incorrectly, we recommend contacting UPS directly for assistance.

Please make sure to carefully review your shipping information before submitting your order.

What should I do if my order is damaged or flawed?
If your order arrives damaged, flawed, or there is an error on our part, please contact us within 3 business days of delivery at sunshineembroidery22@gmail.com.

Include photos and a brief description of the issue so we can review everything and work with you on the next steps.